Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website and app. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
What payment options do you accept on the Website?
For your convenience, we offer all major online payment solutions, such as credit cards, debit cards, net banking, cash cards, mobile payments and online wallets.
Do you offer cash on delivery?
No, cash on delivery is not available at the moment.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website and app is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
Are the prices on the Website inclusive of taxes?
Yes, the prices on the Website are inclusive of all taxes.
I’m unable to complete my order on the Website and app. What do I do?
Are my personal details safe on the Website ?
How can I give feedback on your products and services?
Are the colors of the products shown on the website accurate?
All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.
Please note that most of our products are handmade, which are special and beautiful due to their unorthodox and rare deformities. Unevenness in terms of textures and colours which may occur are characteristics of this sustainable and ethically sourced product.
How can I find my size?
Please refer to our standard size chart as displayed on the product page.
SHIPPING AND RETURNS
Do you deliver to my city?
We currently deliver around the globe. If for any unforeseen reason we are unable to deliver the order to your city, we will notify you of the same.
Is my order confirmed?
You will receive an e-mail confirming your order. If you don’t receive any communication from us within 24 hours, please contact us at firstname.lastname@example.org
How soon will you ship and deliver my order?
Orders are typically shipped within 48-72 hours of the order being placed on our Website and subsequently delivered by our courier partner within 2-8 working days depending on the final destination.
How do I track my order?
You will receive an e-mail confirmation once your order has been shipped. The e-mail will include details of the shipping provider and the tracking number. You can track your shipment in Your Orders or by visiting the website of the shipping provider and entering the tracking details.
When will I receive my order?
The final delivery of the order will vary based on the order destination and mode of shipment. You can track the status of your shipment and estimated delivery date in Order History or by visiting the website of the shipping provider and entering the tracking details provided by us in the e-mail confirmation.
What if I'm unable to receive my order?
Our shipping provider will notify you that a delivery attempt was made, and will arrange to deliver the order on an alternate date/time.
Can I cancel an order?
Once the order has been shipped, we cannot accept any cancellations. For cancellations, contact us at email@example.com
Can I return or exchange a product?
We hope you love your ADAU merchandise! That said, in the rare instance that you are not satisfied with your purchase, kindly contact us at firstname.lastname@example.org within 72 hours of receiving your merchandise for an exchange or refund. Please ensure that the merchandise is unused, in its original packaging, and in the same condition as you received it, failing which your claim may be denied upon us receiving the product. You can choose to ship the product to our facility using any reputable courier that offers a tracking number or request for a reverse pickup for a nominal amount via email@example.com
All items must be received by our warehouse within 10 working days of requesting the return in order to qualify for the return.
What if I receive a damaged product?
We have stringent quality checks in place to ensure you receive defect-free products. In the rare instance that you do receive a damaged product, please notify us at firstname.lastname@example.org within 48-hours of delivery of the order. We may ask you to provide details of the damage including photographic evidence. Upon verification, if the damage is found valid, we will make arrangements to collect the damaged product and either replace the product or offer you a full refund via your initial method of payment. Please ensure that the product is unused, in its original packaging, and in the same condition as you received the product, failing which your claim may be denied upon us receiving the product.
How will I receive a refund for a returned/exchanged/damaged product?
For all standard returns and exchanges, we offer a store credit that is redeemable against any future purchase on the Website and app. For damaged products, we will initiate a refund once we receive the damaged product and examine the nature and extent of damage. Upon physical verification, if the claim is found valid, we will either replace the product or in case of product unavailability offer you a full refund via your initial method of payment. Please note that in case of return the shipping charges and reverse pickup will be deducted from the total amount.
Do I have to pay for shipping of a damaged product?
We offer a reverse pick up facility in select cities where our shipping provider can pick up the damage product(s) at no cost to you. In the absence of a reverse pick up facility, we will request you to ship the products back to us using a reputable shipping provider with a shipment tracking facility. Shipping costs of all approved returns will be reimbursed in the form of a store credit that can be redeemed against any future purchase on the Website. Please contact us at email@example.com prior to any order return.
How long will it take to receive a refund?
We will process the refund within 5 business days of satisfactorily receiving the product at our facility. This does not include the time your bank will take to reflect the refund in your account.
I haven't received my complete order. What do I do?
If you haven’t received your complete order, please contact firstname.lastname@example.org within 48-hours of receiving the order. Keep your order number handy along with details of the missing products.
How much do you charge for shipping?
The shipping cost depends on the location of the customer.
How do I change my shipping address after placing the order?
You can modify your shipping address as long as your order has not been shipped from our facility. For changes to the shipping address once the order has been dispatched, please contact us at email@example.com
I still haven't received my order. What do I do?
If you haven’t received your order, please contact us at firstname.lastname@example.org to check the order status.